OBJECTIVE
Employ excellent technical skills and abilities as a Technical Specialist while enhancing the bottom line for a highly reputable firm.
EDUCATION
Bachelor of Science ( Summa Cum Laude ) Computer Information Systems (CIS)
DeVry University of Phoenix - June 2004
SOFTWARE PROFICIENCY
SUSE Linux Enterprise Red Hat Linux Ubuntu Linux Samba / Kerberos
Windows Server 2003/XP/Vista MS Exchange Server 2007 MS Office/Outlook
Tomcat Active Directory/LDAP Group Policy SQL Server/SQL Clearcase
MS VB/VB Script/WSH Active Server Pages(ASP) FreeBSD Clearquest
Siebel Server Architecture HTML/CSS Spiceworks OS/X
Ghost/Drive imaging Veritas Backup Exec Remote Management NTBackup
Antivirus Solutions WSUS Patching/Updates MSI/MSP Packaging Symantec
MS Sharepoint Portal Server IIS/Virtual Directories GFI Mail Security Trend
Micro
Public SSL Certificates Domains/Websites Remote Assistance Rational Web
LCS/Public IM Vintella BartPE ipfw/ipchains/Firewall Rulesets Batch Scripting
SecureClient TCP/IP/HTTPS DNS/Named Server VPN/PPTP yum/apt-get up2date
Goodlinks Server Blackberry Server EFS Remedy
Linux/MAC/Windows Interoperability Yast VNC nmap/Ethereal
make RPM ndiswrapper WINE Parallels VM Ware Virtulization
HARDWARE
Client / Server Dell / PowerEdge HP / Proliant Compaq IBM / X Series
Sony / VAIO / AIT SDLT / LTO Rimage Toshiba Linksys
Iwatsu NEC Jetstor / Storcase Cisco Netgear
Wireless 802.11 Chenbro Chasis Telephones (POTS) RAID Backup / Recovery
Cell Phones / PDAs Brooktrout FAX Belkin Motorola Intel
SCSI / SATA / IDE Networking Resilience Checkpoint / VPN-1 Data Recovery
Network Printers VLAN / Switching Overland Micron Apple / MAC
System Upgrades Custom Systems
CERTIFICATIONS
A + certified CompTIA computer technician
Network + certified CompTIA network administrator
PROJECTS
RELATED EXPERIENCE
Systems Administrator/ IT Support 09/06 - PRESENT
Airbiquity Incorporated - Seattle, Washington
Manage Suse Linux / Redhat Linux / Windows XP and Server 2003 client/server environment
for a diverse group of salespeople, administrative personnel and
Software Developers.Manage Enterprise Email system using MS Exchange
2007. Maintain Kerberos/LDAP SLED10 to Windows Active Directory
interoperability for Clearcase developer clients. Troubleshoot and
repair Windows / Linux / MAC OSX technical issues. Install and
configure client & server computer systems, network switches and
appliances, printers, and other computer hardware. Manage network
security controls, virus protection, user accounts, and VPN access.
Install and configure MS SQL Server database servers and migrate
databases. Implement Disaster Recovery (DR) measures and coordinate
offsite storage of mission critical data using Overland LTO tape
library and Backup Exec. Administer Checkpoint firewall rules and
server product access with Smart Dashboard. Monitor network for
security purposes and control user access to electronic information
resources. Manage company Sharepoint portal. Manage / Configure
public access to Rational Web Platform / Clearcase and LCS IM Server.
Manage company Web Server infrastructure (IIS and Apache) and
Sharepoint Portal Server website. Provide world-class
trouble-resolution services for clients as a escalation-level support
technician.
Systems Administrator 09/05 - 09/06
MOD Systems Incorporated - Seattle, Washington
Managed Windows XP/ Server 2003 Active Directory environment for a team of developers
and office users. Manage Enterprise Email system using MS Exchange
2003. Build customized Terabyte storage servers. Build / Maintain /
Upgrade RAID storage arrays and backup systems. Assemble and deliver
customized client / server computer environments designed to sell
music and other content on a pre-printed CD-Rom disk. Install and
configure client & server computer systems, network switches and
appliances, printers, and other computer hardware. Manage network
security controls, virus protection, user accounts, and VPN access.
Install and configure MS SQL Server database servers and migrate
databases. Implement Disaster Recovery (DR) measures and coordinate
off-site storage of mission critical data. Manage Cell Phones and
other mobile devices for technical support personnel. Manage PBX /
POTS telephone system. Coordinate with outside vendors for technical
repair / RMA and installation services. Purchase computer systems,
network devices, appliances and other equipment to serve company
technology requirements. Manage company Sharepoint portal. Manage
FreeBSD firewall / load balancing of two web-servers. Configure and
install server certificates for SSL communications. Manage company
Web Server infrastructure (IIS and Apache) and Sharepoint Portal
Server website.
Systems Administrator 09/04 -09/05
Quorum Review Incorporated - Seattle, Washington
Administered 150+ node network in a Windows XP/ Server 2000/2003 Active Directory
environment. Managed Enterprise Email using MS Exchange 2000.
Installed and configured client / server computer systems, network
switches, printers, and other computer hardware. Managed network
security controls and virus protection, user accounts, and VPN
access. Implemented data backup regime using DLT tape library and
Veritas BackupExec. Created custom MSI installation packages for MS
Office and other programs such as RightFax. Installed and configured
MS SQL Server database servers. Maintained Iwatsu phone system.
Serviced Laptop / Desktop computers and provided technical services
to include customizations and upgrades of all types. Coordinated with
vendors for technical services and installation. Assisted with
management of company Intranet content. Managed web server, and
Siebel web applications.
Systems Administrator 06/04 – 08/04
Am Safe Commercial Products - Phoenix, Arizona
Managed a Windows Server 2000 / XP, Active Directory, Exchange Server environment with
50+ nodes. Maintained computer systems hardware and software, and
provided routine backups / restorations. Managed user accounts,
implemented antivirus protection/ network security, and configured
file/folder permissions for network environment. Performed duties as
a backup Desktop Support person. Provided custom solutions to meet
the technological needs of the company. Managed network share
permissions and access to specific computer applications for
personnel. Managed company Intranet.
Webservices Help Desk / Support Specialist 05/03 – 05/04
CCBill LLC. - Phoenix, Arizona
Installed and configured web software using a command line interface, FTP, SSH,
Telnet, HTML, CGI, ASP, and JavaScript. Configured IIS and Apache for
website authentication and security. Installed, tested, and resolved
problems for Web Applications to integrate specialized software with
e-commerce websites. Assisted Webmasters with technical issues and
provided turnkey solutions to complex technical problems. Performed
other Customer Service duties to service webmasters as required
(e.g., First line account assistance for billing and other
administrative issues). Performed full-time telephone technical
assistance for webmasters.
Sergeant - Squad Leader / Technical Specialist 10/94 – 10/00
United States Army - 82nd Airborne Division FT. Bragg, North Carolina
Provided exemplary service the United States Constitution and the American way of life as a
Helicopter Repairer, Flight Crew Chief, Squad Leader, Motivator, and
Mentor. Received numerous awards and commendations to include the
Armed Forces Expeditionary Medal, NATO Ribbon, and Humanitarian
Service Award for superior performance, outstanding work ethic,
loyalty, dedication, and exemplary military service while serving the
US Army and the American people.